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Press Release
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St-Hubert Bar-B-Q Ltd. Selects DMTI Spatial and ESRI Canada to Streamline Order Management and Improve Call Center Customer Service
Markham, ON Canada – July 30, 2007. DMTI Spatial, a leading provider of Enterprise location intelligence, has been selected by St-Hubert Bar-B-Q Ltd., a major restaurant chain based in Quebec, to coordinate and optimize its order management system located in Montreal for home delivery from the company’s 100 restaurants located in Quebec, Ontario and New Brunswick. Each year the company receives close to 2 million calls. Using DMTI’s CanMap™ Street Files and postal code products utilizing ArcGIS Server and ArcGIS Desktop software from ESRI Canada, customer service agents at St-Hubert’s call center can pinpoint the exact location of a customer and immediately send their order to the restaurant closest to them. Additionally, the same application is used to located customers using the web site to order from the restaurant online.
First time St-Hubert customers calling into a central number at the company’s state-of-the-art call center are asked for their coordinates including name, address and telephone number. After agents enter the information into the system, the address is geocoded to determine the closest restaurant to send the order for fulfillment. Once in the data base, repeat customers need only give their telephone number and the system automatically forwards the order to the appropriate restaurant for delivery. Should the customer have a non-conventional address, agents can use points of interest such as hospitals, malls, parks and buildings to pinpoint the location. This enables St-Hubert to decrease the amount of time it takes to process an order, optimize the flow of orders to restaurants and enhance the overall customer experience.
“When we were looking for geographical data that would provide the location intelligence we needed for this call center solution it was recommended by ESRI Canada that we use DMTI because they have the most comprehensive and reliable data in Canada,” explained Nathalie Ouellette, project manager for St-Hubert Bar-B-Q. “Being able to locate our customers quickly and accurately saves time and allows us to streamline our operations for optimum productivity at each restaurant. This allows us to fulfill the fundamental commitment which has been our company’s trademark since its very beginning: customer satisfaction.”
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About ESRI Canada:
Established in 1984, ESRI Canada is a Canadian owned company specializing in geographic information systems (GIS) solutions. ESRI Canada distributes the world's leading GIS software solutions from ESRI Inc., Miner and Miner, and Azteca. In order to provide organizations with complete industry-specific solutions ESRI Canada has established an extensive business partner program that includes more than 125 Canadian organizations. ESRI Canada also provides professional services including consulting, training, technical support, and enterprise GIS implementation. ESRI Canada is a leader in providing world-class enterprise GIS solutions for many industries including local government, utilities, public safety and defence, business demographics, education, natural resources, and transportation. ESRI Canada has fifteen regional offices across the country, with headquarters in Toronto, Ontario. For more information, please visit
http://www.esricanada.com/
or call 1-800-447-9778.
For more information about ESRI Canada:
Heather Adams
Communications Specialist
ESRI Canada
T: 416-386-6463
E: hadams@esricanada.com
W: www.esricanada.com
About DMTI Spatial
DMTI Spatial has been providing industry leading location intelligence solutions for more than a decade to Global 2000 companies and government agencies. DMTI’s world-class Location Hub™ platform uniquely identifies and cross-references a universe of location-based data. DMTI is the creator of the CanMap suite of geospatial data products, including CanMap® Streets and RouteLogistics, the gold standard for location data in Canada. DMTI also provides professional services and software tools bringing full solutions to the marketplace. For more information about Location Intelligence see:
http://www.dmtispatial.com/location_intelligence/
For more information about DMTI Spatial:
John Sorrell
Director of Marketing
Toll Free: 1-877-477-3684 x2005
info@dmtispatial.com
www.dmtispatial.com | |
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