Automation tools are rising in just about every industry, including Telecom. Customers expect fast responses to their questions, and they want services fulfilled quickly and efficiently. Delivering on these expectations requires location data that easily integrates with your customer service platforms.
Here are 4 ways a location intelligence platform like DMTI Spatial can ensure optimal automation services using precise, highly accurate location data.
Customers increasingly expect self-service features from service provider websites. Integrating spatial data allows you to personalize location-based prompts that trigger customers to take a certain action or get answers to their questions. Everything from scheduling a service call, to getting a quote for service or requesting activation can be done more effectively online by integrating location data with your web service platform.
Location intelligence optimizes service quality by leveraging a unique address identifier (UAID) to help reduce miscommunication with customers and improve responsiveness of customer service. Customer service representatives are able to respond quickly and accurately when they have instant access to location data. For example, helping customers discover whether their order is on, off or near the network. This helps determine serviceability or whether there are regulatory restrictions that could impact an order.
Location data plays an important role in optimal billing services. Your location intelligence platform will ensure that your system is continually updated with correct customer address information. Additionally, you can add a layer of data to show where services are available and how much they cost to make sure all customers are being billed accurately.
Use location data to ensure services are delivered quickly and accurately. Service installs can fail if technicians have incomplete network records, including inaccurate address information and network inventory. For example, you can map out where services are available so that technicians know whether they are able to install services requested by customers (rather than arrive onsite only to discover a particular function or feature is not available in that given area). Additionally, you can use location data to map out optimal routing for service technicians so that they have correct address information, reach customers on time, and are able to spend less time on the road and more time providing services.
DMTI Spatial provides a range of features that can integrate with operations systems, click here for more information on how we can help your Telecom company optimize service fulfillment.